Mattress Warranties: What’s Covered and What’s Not

Mattress Warranties: What's Covered and What's Not
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Published ilm_admin ⋅ Review Editor
June 18, 2023

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Warranties are crucial when purchasing a new mattress. They offer a sense of security and assurance that the product will be replaced, repaired or refunded if any issues arise. However, it is important to understand what exactly is covered under these warranties to avoid any confusion or disappointment in the future. Generally, mattress warranties cover manufacturing defects such as broken coils, split seams, or other construction issues. The warranty may also cover if the mattress forms a dip or begins to sag prematurely.

It is important to note that normal wear and tear is typically not covered. Furthermore, most mattress brands offer a sleep trial period to ensure customers are satisfied with their purchase. It is essential to carefully read and understand the terms and conditions of the warranty before making a purchase. Some warranties may be prorated, meaning the seller only covers a portion of the warranty. Additionally, some warranties may require the customer to use a specific type of bed frame or foundation to maintain the warranty. Customers can make an informed decision when purchasing a new mattress by understanding what is covered under the warranty.

What is a Mattress Warranty

A mattress warranty is a guarantee from the manufacturer that their product will be replaced, repaired, or refunded if there are any issues with the manufacturing or workmanship. The length and terms of a warranty can vary depending on the brand, retailer, and model, so it’s essential to understand the specifics of each warranty before making a purchase.

Types of Mattress Warranties

There are two main types of mattress warranties: full and limited. A full warranty will cover the entire cost of repairing or replacing the mattress, while a limited warranty will only cover certain parts or types of damage. Some warranties may also be prorated, meaning that coverage decreases over time. For example, a warranty may cover 100% of the cost for the first year but only 50% for the second year and so on.

What is Covered in a Mattress Warranty

Generally, a mattress warranty covers defects or flaws resulting from faulty manufacturing. This can include broken or bent innerspring coils, cracked foam, or torn mattress fabrics. However, it’s important to note that warranties may not cover damage caused by normal wear and tear, improper use, or accidents such as spills. For example, if a mattress becomes stained, this may not be covered under the warranty. It’s also worth checking the fine print of a warranty to see if there are any specific exclusions or requirements.

What is Not Covered in a Mattress Warranty

While mattress warranties can offer peace of mind and protection against defects or flaws, it is crucial to understand what is not covered under these warranties. One of the most common misconceptions about mattress warranties is that they cover general wear and tear or changes in comfort over time. However, this is not the case. Most warranties only cover defects or flaws in the materials or quality of the mattress and will not cover issues caused by regular use or accidents.

In addition, some warranties may have specific exclusions or limitations that are important to be aware of. For example, some warranties may not cover damage caused by improper use or care of the mattress, such as stains or burns. Others may only cover certain types of defects or only apply for a limited period. It is also important to note that warranties may not cover normal wear and tear, such as minor sagging or compression. While these issues may be frustrating, they are not typically considered defects and may not be covered under the warranty.

How to Make a Claim on Your Mattress Warranty

Mattress warranties are designed to protect consumers against defects in materials and workmanship. If you believe your mattress has a defect covered under the warranty, you can claim to have the issue resolved. Here are the steps to follow when claiming your mattress warranty:

Step 1: Review the Warranty Terms

The first step in claiming your mattress warranty is to review the terms of your warranty. Different brands/retailers have different warranty terms, so it is important to understand what is covered and not covered under your warranty.

Step 2: Contact the Manufacturer / Retailer

If you believe your mattress has a defect covered under the warranty, you should contact the manufacturer to file a claim. Most manufacturers have a customer service department that can help you with the claims process. You must provide proof of purchase and a description of the defect. Some manufacturers may require you to send photos or videos of the defect.

Step 3: Follow the Manufacturer’s Instructions

Once you have filed a claim, the manufacturer will provide instructions. This may involve returning the mattress to the manufacturer for inspection or repair. Some manufacturers may require you to pay shipping or inspection fees, while others may cover these costs as part of the warranty.

Step 4: Wait for a Resolution

After you have followed the manufacturer’s instructions, you will need to wait for a resolution to your claim. This may involve the manufacturer repairing or replacing the mattress or offering a refund or credit towards a new mattress. The time it takes to resolve a claim can vary depending on the manufacturer and the nature of the defect. Claiming your mattress warranty can be straightforward if you follow the manufacturer’s instructions and provide all the necessary information. By being aware of the terms of your warranty and taking proper care of your mattress, you can ensure that you are protected against defects and other issues that may arise.

Tips for Maximising Your Mattress Warranty

While mattress warranties can provide peace of mind, it’s important to understand what they cover and how to maximise your warranty’s benefits. Here are a few tips:

  • Read the warranty carefully: Before purchasing, read the warranty carefully to understand what is covered and what is not. Some warranties only cover manufacturing defects, while others may cover wear and tear. Make sure you understand the terms and conditions of the warranty.
  • Register your warranty: Many manufacturers require you to register your warranty within a specific timeframe to be eligible for coverage. Register your warranty as soon as possible to avoid any issues.
  • Use a mattress protector: A mattress protector can help prevent stains and damage to your mattress, which can void your warranty. Make sure the protector is specifically designed for your mattress type.
    Rotate and flip your mattress: Properly caring for your mattress can help extend its lifespan and prevent issues covered by the warranty. Follow the manufacturer’s instructions for rotating and flipping your mattress.
  • Use a proper base: Using the wrong base can void your warranty. Make sure you use a foundation designed explicitly for your mattress type.
  • Don’t remove the law tag: The law tag on your mattress contains essential information about the bed and is required for warranty coverage. Do not remove it.

Regarding mattress warranties, it is important to understand what they cover and do not. Most warranties cover manufacturing defects, such as broken coils or split seams. However, normal wear and tear are typically not covered. It is also important to note that not all warranties are created equal. Some warranties are non-prorated, covering the total replacement or repair cost within a specific time frame. Other warranties are prorated, meaning that the coverage decreases over time. Before purchasing a mattress, it is recommended to read the warranty carefully to understand what is covered and for how long. Properly caring for the mattress is also important to avoid voiding the warranty. This may include using a proper bed frame or foundation, rotating the mattress regularly, and keeping it clean.

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